Frequently Asked Questions
Everything you need to know about our premium outdoor apparel and gear.
What is your standard shipping policy?
We offer free standard ground shipping on all orders over $99 within the continental United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return new, unused items within 30 days of delivery for a full refund. Please use our online portal to generate a prepaid return label. For exchanges, simply return the original item and place a new order.
What kind of warranty do you offer on your products?
We stand behind our craftsmanship. All Big Agnes apparel and gear are covered by a limited warranty against manufacturing defects in materials and workmanship. If a product fails due to a manufacturing flaw, we will repair or replace it at our discretion.
How should I care for my technical outerwear?
To maintain the integrity of waterproof coatings and down insulation, we recommend machine washing in cold water with a specialized technical cleaner. Tumble dry on low heat with clean tennis balls to restore loft, and avoid using fabric softeners or bleach.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also support digital payment options such as PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight. Please note that customers are responsible for any local customs duties or taxes.